Ordering a repeat prescription

 

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Patients using Online Access

Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

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Problems ordering online 

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Did you know you can manage repeat prescriptions in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

FIND OUT MORE ABOUT THE NHS APP

 

Other ways to order

We do not take prescription requests over the phone.

Repeat prescriptions are only able to be re-ordered if your doctor has agreed with this. Your repeat medication request will be ready for collection from the surgery after 5 working days or your chosen pharmacy after 5 working days (this does not include bank holidays or weekends).

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We aim to ensure your repeat medication request will be ready for collection from the surgery after 5 working days or your chosen pharmacy after 5 working days (this does not include bank holidays or weekends). Your GP may need more information about your condition which may delay processing. During particularly busy times it may take longer to process prescriptions – please be patient we process around 5,500 prescription requests every week.

We would encourage everyone to request their repeat prescriptions electronically or through your nominated pharmacy.

  • Please allow 5 - 7 working days (excluding weekends and Bank Holidays) for your request to be processed.
  • Please request your repeat prescription when you have 7 - 10 days’ supply left.

Please be aware that these timescales may be affected by increases in demand for prescriptions during busy periods.

We are aware that local Pharmacies are taking steps to manage their own demand, please note that your nomination pharmacy may have additional processing times. There may also be disruption to some home delivery services. For more information please contact your pharmacy directly.

Controlled drugs can only be issued monthly and cannot be issued early.

Repeat requests can be left at reception during normal working hours or in the post box near 'Paydens' when the surgery is closed or:

 

Do your medicines run out at different times? Would you like to order and collect them all at once?

If so, please complete this form. A prescription can be issued for different amounts of each item so that they can all be ordered at the same time in future.

We hope that this will save time for you, us and your pharmacy.

Please be aware that some medicines are only used “when required”. It may not be possible to bring these medicines in line with others. They would need to be ordered only if you need them.